At Bigure.co, we value your satisfaction and strive to ensure that you are happy with every purchase. If for any reason you are not fully satisfied with your order, we are here to assist you with our return, refund, and exchange policies.
1. Return Policy for Physical Products
Eligibility for Returns
We accept returns on physical products such as printed tees and luxury wooden boxes under the following conditions:
- The item must be unused, unworn, and in the same condition as when you received it.
- The item must be in its original packaging with all tags and labels attached.
- The return request must be initiated within 30 days of receiving your order.
Please note: We do not accept returns for items that have been customized or personalized.
How to Initiate a Return
To initiate a return, please follow these steps:
- Email our customer service team at [email protected] with your order number and reason for the return.
- We will provide you with instructions on how and where to send your item back.
Once your return is received and inspected, we will notify you of the approval or rejection of your return. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Note: Shipping costs for returning the item will be your responsibility, unless the return is due to a defect or error on our part.
2. Refund Policy for Digital Products
Due to the nature of digital products, we do not offer refunds or returns on any purchases of digital art.
This includes downloadable files such as:
- Anime characters (PNG files)
- Marvel characters (PNG files)
- Watercolor clipart
- Any other digital artwork available on Bigure.co
Once the digital files have been downloaded, the sale is considered final.
If you experience any issues with your digital download (such as file corruption or inability to access the files), please contact us at [email protected], and we will ensure that you receive a replacement file.
3. Exchange Policy
We accept exchanges for physical products such as printed tees and luxury wooden boxes if:
- The product is the wrong size or has a manufacturing defect.
- The exchange request is initiated within 30 days of receipt of the item.
How to Exchange an Item
- Contact us at [email protected] with your order number and details of the item you wish to exchange.
- We will provide you with instructions for sending the item back.
- Once we receive the item and confirm that it meets our return criteria, we will send you the replacement item.
Please note: Shipping costs for the exchange will be your responsibility unless the exchange is due to a defect or error on our part.
4. Non-Returnable Items
The following items are non-returnable:
- Downloadable digital products.
- Customized or personalized items.
- Sale items or products purchased at a discounted rate (unless defective).
5. Damaged or Defective Items
If you receive an item that is defective or damaged, please contact us within 7 days of receiving your order. We will arrange for a replacement or provide you with a full refund, including shipping costs.
Please email [email protected] with:
- Your order number.
- Photos of the damaged item.
- A description of the issue.
6. Refund Processing
Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed, and the amount will be automatically credited to your original method of payment.
Processing time:
- Refunds typically take 7-10 business days to reflect on your payment method, depending on your bank or credit card provider.
7. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- First check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at [email protected].
8. Shipping Costs
Shipping costs for returning or exchanging items are the responsibility of the customer unless the product is defective or the wrong item was shipped. The original shipping cost of your order is non-refundable.
Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact us:
- Email: [email protected]